Privacy Policy

Last updated: 09.01.26

Welcome to Paradise Garden (“we”, “us”, “our”). We are committed to protecting and respecting your privacy when you use our website, services, attend our events, or sign up for emails.

This policy explains what personal data we collect, why we collect it, how we use it, and your rights under the UK GDPR and related data protection laws.

1. Who We Are

Data Controller:
Paradise Garden Events Ltd
213 City Road
Cardiff, CF24 3JD
Email: info@paradise-garden.co.uk

For privacy questions or to exercise your data rights, contact our Data Protection Lead at: david@paradise-garden.co.uk.

2. What Personal Data We Collect

We collect personal data that you provide by interacting with this site or our services:

  • Contact details: name, email address (e.g., when signing up for newsletters, event updates, ticketing).

  • Ticketing information: details necessary to process ticket orders (e.g., order reference).

    We may receive limited technical information (e.g., IP address, device/browser type) from server logs, which helps with security and maintaining the website. We do not currently track or analyse website usage for marketing or analytics unless we notify you otherwise.

  • We do not collect or process special category data (e.g., health, ethnicity) unless specifically and clearly stated at collection.

3. How We Use Your Personal Data

We process your personal data for the following purposes:

a) To deliver services you request

  • Issuing tickets and confirmations.

  • Event updates and essential communications related to your booking.

Legal basis: performance of a contract.

b) To keep you informed about events, offers, and news

  • We may contact you by email about upcoming events and offers that may be of interest to you.

Legal basis: Legitimate Interests — specifically: promoting events and services to people who have attended events, bought tickets, or signed up for updates, in ways they reasonably expect and which do not override individual rights.

c) Site administration and analytics

  • To analyse website usage and improve functionality.

Legal basis: Legitimate Interests.

4. Legitimate Interests Explained

Under UK GDPR, we rely on Legitimate Interests as a lawful basis for processing certain personal data where:

  • the processing is necessary for our business purposes (e.g., communicating with customers about events they have an interest in), and

  • the impact on you is minimal and reasonable.

We’ve assessed that you reasonably expect to receive this communication when you have opted in to receive updates or purchased tickets.

You always have the right to object to our use of your personal data where we rely on Legitimate Interests — see Your Rights below.

5. Sharing Your Personal Data

We may share your data with:

  • Service providers: such as ticketing platforms and email processors acting on our behalf.

  • Legal and regulatory authorities: if required by law.

We will never sell or share your personal data to third parties for their own marketing.

6. International Transfers

If any of your data is transferred outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place in accordance with UK GDPR.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes above, including legal or accounting requirements.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data and copies of what we hold.

  • Correct inaccurate or incomplete data.

  • Erase your personal data (“right to be forgotten”), where applicable.

  • Restrict or object to processing, including marketing based on Legitimate Interests.

  • Data portability where technically feasible.

  • Withdraw consent where processing is based on consent.

To exercise these rights, contact david@paradise-garden.co.uk.

You may also complain to the UK Information Commissioner’s Office (ICO) if you feel your data has been mishandled.

9. Cookies and Similar Technologies

We do not currently use cookies for analytics, advertising, or behavioural tracking on this website.

We may use strictly necessary cookies to support essential website functions (e.g., session functionality), or if you interact with third‑party services (e.g., ticketing hosted outside this site).

If we introduce analytics or marketing cookies in the future, we will update this policy and request your consent before placing such cookies on your device, with options to manage your preferences.

10. Changes to this Policy

We may update this policy from time to time. The “Last updated” date at the top will reflect the latest revision.